It is one thing to tell employees to be customer focused; it is another entirely for your employees to be driving continuous improvement in customer service, day in and day out, year after year.
- Are your front line employees and senior executives fully aligned on vision, strategy, and values?
- Could your employees be more focused on your strategic agenda in their everyday work?
- Could they be taking more initiative and ownership for organizational results?
- Are they looking for ways to improve your business day after day?
- Are teams across your organization aligned around a common purpose and plan, or mired in turf wars, competing priorities, and hidden agendas?